Jan 14, 2010

A Framework for Social Media in Crisis Management

 by John Bell on 01/13/2010 00:43   0 comments , 1410 views 
This presentation which I and Jamie Moeller delivered recently through our partnership with the Wall Street Journal (and thanks to Thomas Crampton), offers a solid framework for Digital Crisis Management using social media (and responding to social media).
In it you will find:
  • 5 Trends In Digital Crisis Management
  • A Digital Crisis Management Framework
  • 5 Keys to Managing the Crisis